Month: September 2025

I’ve been bringing my 2012 RAV4 here for some time now, and they consistently do a great job. You can tell they genuinely care about their work. They send a detailed link outlining what they recommend fixing versus what they believe is still okay, and include photos when applicable. I always recommend them to others and will definitely be returning for my future maintenance needs.

Sara Hayes Dec 12, 2025

I recently visited the NAPA AutoCare Center for a critical service package: a standard oil change and my seasonal winter tire installation. The team performed both services with excellent professionalism and efficiency.

Selina Doucette Dec 12, 2025

I went to this mechanic shop for the first time this week, and I genuinely don't have one bad thing to say. As a young female, I was nervous about being taken advantage of, however, I feel I was treated with nothing but equality and respect by this establishment. The customer service, communication, accommodation, as well as the speed with which they completed my repair was 10/10. I also do not feel I was overcharged, and that their pricing was very fair. I will absolutely be returning to this shop the next time I have an issue, and would recommend it to anyone who is looking for a mechanic.

Faith Jaques Nov 11, 2025

Precision Automotive is the 4th shop I've had my vehicle at in the last year, and they will be my only one going forward! Kirby, John & team were extremely thorough with my vehicle and helped diagnose issues that had been ongoing for over a year. The customer service was absolutely top notch and as a new resident in Ottawa, i'm really glad that I have found a good shop close to home.

Kirstie Gallant Nov 11, 2025

This will be my go to place from now on. No garage could take me to replace my tires which were completely shot. I got an appointment at Precision within the week. They sent me a report on what was good on my vehicle and what needed immediate attention, complete with photos. Needed tires, brakes, high beam replaced. They got the job done within only a few hours and I had my car back. My car drives like new now and it’s absolutely amazing! I am so impressed and would highly recommend this garage to anyone. The people I dealt with were friendly and John took time to explain things to me with no judgement. Just a great experience overall!

Lianne Lahaie Nov 11, 2025

Great first experience, fast and friendly service.

Eric D Nov 11, 2025

(Translated by Google) Great people, great service, even if quite busy. (Original) Great people, great services, even if quite busy. De suberbes gens et un superbe service, même s'ils sont très occupés

Pierre Doyle Nov 11, 2025

Exceptional, efficient and friendly service and would definitely recommend.

Joanne Richer Nov 11, 2025

Outstanding customer service and excellent services performed on my vehicle. Open and honest advice is why I choose to use Precision Automotive.

Cath Henderson Oct 10, 2025

There is a reason these guys have such a good reputation; They are honest and straightforward, do quality work and charge incredibly reasonable prices.

Tammy Skinner Oct 10, 2025

My experience with Precision Automotive was exceptionally great and rates 5 stars 🌟! The communication and assessment of my vehicle was thorough and honest, saving me time and headaches from what I believed was needed. I would strongly recommend their services and I will return for more services in the future. Thanks again ! GEOFF

Geoff Geoff Oct 10, 2025

My car wouldn't start so I got it towed to Precision Auto who diagnosed it and fixed it right up for me! They finished quicker than I had anticipated and price point was good. Will definitely go back to them again for service

Julie Walpole Oct 10, 2025

Hugo is kind, patient, and takes the time to thoroughly explain everything. It is clear that Hugo cares about his profession, and the customers. I trust Hugo wholeheartedly and I’m glad I can turn to Hugo and Precision Auto with all my questions and concerns.

Jess Cady Oct 10, 2025

Brought my E53 Wagon to have all the wheels replaced and an alignment. They did a great job and will bring it back again if it is needed in the future.

A Roz Sep 9, 2025

The difference with Precision to many other dealer / garage service departments is that they take the time to fully explain issues, possible explanations, and options -- and all in a friendly, personable way. Customers are treated as people first, not as the "next job" on a conveyor belt. They are thorough, honest, and personable, and definitely know their profession. Such a pleasure to be treated so courteously when "customer service" seems to be more than one can expect in most industries these days.

Antony Simpson Sep 9, 2025

Took my vehicle for a provincial safety inspection prior to selling it. The team was friendly and transparent with their communication, and always provided prompt updates when necessary.

Jeremy Salgo Sep 9, 2025

I was recommended to precision auto by my Neice and I have to say that my interactions with John has been amazing. He details what the problems are and explains the process and options to fixing them. I would strongly recommend this business and go see John . He’s a good mechanic 👍

hyacinth edwards May 5, 2025

Quick, efficient, and honest service. Brought it in just for inspection and they provided a list of suggestions on what I wanted fixed. Very professional throughout the repair process with reasonable service costs and a full detailed assessment of work done, not seen in other workshops. They even suggested to hold off on some repairs that may not be causing issues.

Ali Khan Aug 8, 2025

Took my Porsche Carrera 4S in for service. Photo's were sent to me showing the various defects. Parts were supplied and installed in a timely and very professional manner. I was always kept informed and up to date throughout the process. An overall great experience.

derek blur Aug 8, 2025

Efficient, fair and honest. Highly recommend this garage. I have never felt that they are "finding problems" and their prices are extremely fair. I've never had a situation where I found that their quote did not align with the industry standard for the region. Perfect example: we brought in our car for a routine check up, and they found the entire frame was no longer safe to drive. Instead of quoting us, they did their research and found the frame was actually recalled, and set us up to have it fixed for free at the dealership. They are also very fair and don't fear monger: they give you level headed advice on timing repairs.

M BT Aug 8, 2025

Great service! I was dealing with John and he was knowledgeable, friendly and kept me up to date on the work that was being done on my truck. Thank you very much

Kim Lefebvre Aug 8, 2025

We brought our SUV for diagnostics as our air conditioning was not working. The technician called and let us know the issues with our car and a breakdown. He asked if we wanted to proceed. We agreed to complete all the work and it was done by the end of the day. We were impressed with the work they completed and for the great customer service as this is just as important as the mechanical work. They never pushed us to get any work done and the manager texted to see if we were happy with their service which we were. We would go back to Precision for any car work in the future.

Tina Marsh Aug 8, 2025

Friendly staff and provides considerable feedback on Car inspection.

Francis Mesina Aug 8, 2025

This is a garage that agreed to do a safety check on my vehicle. They did that promptly and did not try to sell me any unneeded work. That tells me this is the right place to take a car when repairs are needed

Robert Holmes Aug 8, 2025

Very reasonable, trustworthy and high quality garage! I initially purchased a BMW 330i that needed a safety inspection and new tires. Everything was completed in a very timely manner. The vehicle also had a complex coolant issue, and I asked the garage to investigate. John and his team thoroughly checked the gaskets, pumps, expansion tank, thermostat, and more. They replaced several parts, but the issue persisted, which was understandably discouraging as it proved difficult to diagnose. At that point, the owner of the garage Rob Brouwer, personally took over the case, spending over 13 hours working alongside a BMW specialist to find the problem. I’m extremely grateful for their honesty and dedication, especially as they waived the many hours spent diagnosing my car over the past month and a half. I particularly appreciated the frequent updates regarding my vehicle’s status and next steps. The owner, Rob Brouwer, even reached out via personal phone calls during evenings and weekends to keep me informed. I couldn’t have asked for better customer service. If you’re looking for a reliable, honest, and high‑quality garage, Precision Automotive in Orléans is the place to go!

Elizabeth Germain Jul 7, 2025

I’ve brought my car here for several years and I always leave feeling I’ve had honest recommendations and quality work. I also appreciate the way they organize their reports. Thank you.

Mariel Jul 7, 2025

Great service and follow up. I have used Precision several times and they are always very thoughtful, careful and clinical with their service.

Marcus Christian Jul 7, 2025

Great service and reasonable, hard to find these days.

Douglas Ford Jul 7, 2025

Professional and reliable

Mona Mahfouz Jul 7, 2025

Grenat shop ! They care about your car . Went it for a safety with my civic it was done fast and great

ange adou Jun 6, 2025

After reading some of the reviews of this business I thought I'd give them a try. I stopped in last Thursday to see if there was anything they could do to secure my muffler and exhaust as one of the supports had broken. I was greeted by John, who without hesitation, grabbed some tools from the garage and headed to my car that was in the parking lot. He climbed underneath and within a few minutes had temporarily secured my exhaust. Fast forward one week, I dropped my car off to have the broken hanger replaced and to see if there had been any damage. I was sure there was, as the car was a lot noisier. They indeed found a crack in the system, they tracked down the part, had it and the hanger installed all within a few hours. When I picked up my car, they brought up a schematic on the computer and showed me exactly what had cracked and explained the repair. I feel their service was exceptional and their prices seem very fair. I think this is one of the few service facilities that actually care about the customer. I highly recommend.

Andrew de la Ronde Jun 6, 2025

Very nice group of people. Two of my tires that are marked directional were incorrectly installed on the rims by another company & they corrected that & pointed out that my windshield wipers were worn out & making streaks on windows…got those replaced. Great experience there & will continue to take my car there in the future.

Jackie M Jun 6, 2025

Brought my. Var for a oil service and more. Just a great service and very well knowledgeable crew at Precision. They take time to explained everything, their prices are competitive and you feel confident about the work they do. Great job Precision !!!

JF L Dec 12, 2024

I booked a last minute car inspection there. They were able to do it quickly and efficiently. Recommended a couple of things no pressure. They were also waiting for me when I picked up my car even if I was late. Thank you for a great experience!

Helene Lacasse Jun 6, 2025

Very professional, personable and respectful. Work completed when promised and was kept thoroughly informed throughout the repair process of progress and anticipated costs. Precision Automotive will henceforth be my go to place for all of my future automotive needs.

Mike&Jane Wright Jun 6, 2025

Fantastic service, had issues with new brakes, fixed right away without any complications.

John Jun 6, 2025

⭐️⭐️⭐️⭐️⭐️ I’ve been bringing my car to this garage for a while now, and I couldn’t be more satisfied. The team is professional, knowledgeable, and always takes the time to explain what’s going on with the vehicle. Their work is consistently high quality, and they genuinely care about doing the job right. Whether it’s routine maintenance or a more complex issue, I know I can trust them to get it done properly. Highly recommend this garage to anyone looking for reliable and honest service!

Metellus Fenley Jun 6, 2025

Great and friendly service. Will definitely be back! Thank you.

Nancy N May 5, 2025

I went to Precision for years when I had my former BMW. They always did a great job servicing it. About 8 years ago, I got rid of the Beamer and bought a brand new Jeep so I just took it to the dealer. I then lost that Jeep in an accident a couple of months ago and I bought a used Jeep. So now I am back with Precision. I recently bought new rims from Canadian Tire and had them installed with my summer tires at Canadian Tire. About two days later, I started to hear loud noises under the car while driving. I immediately took the Jeep into Precision. I was fortunate enough that a few days later, they had a cancellation and they diagnosed and got rid of the noise right away. It was due to the lug nuts on the front left side not having been tightened properly when I got my rims installed on my summer tires at CT. Personal thank you to Nick who despite me pestering him everyday to see if there were any cancellations, never lost his patience with me. As usual, Precision still delivers great and honest service. I would recommend them to anyone looking for great and honest auto service.

Bernie Cardenas May 5, 2025

Thank you Precision Automotive for your great work on my car.

Douglas Marks May 5, 2025

Once again had great service at NAPA AUTOPRO. They listened to what I had to say, sent report to my cell phone while working to discuss what was needed. Plus car has never been so clean as when I got it back!

Madeline Weld May 5, 2025

Precision Automotive, 385 Vantage Dr Orleans, associated with NAPA, did a great job with the wheel bearings on my car. Saved us $400 by finding cheaper parts. Job completed in a day. Then the manager John followed up the next day by reaching out to ask how the car was going and if we were happy. That’s customer service.

Jamie Strahl May 5, 2025