Month: September 2025

Great customer service! Happy with my first visit and will definitely go back!

Taralee Nanavati-Jaques Apr 4, 2026

Very satisfied

Douglas Hodgson Apr 4, 2026

I was booking first thing in the morning appointments for the servicing of my wife's vehicle which meant getting up early to get to the appointment. Despite this ,it often involved me having to wait three hours for a 45 minute oil change or for a simple tire rotation.. For the past three years I've been dealing with friendly, efficient and knowledgeable staff at Precision and my vehicle is ALWAYS ready when they say it will be.

Denis Gagnon Apr 4, 2026

It's with mixed emotions that I had to say good-bye today to the best team of mechanics I've ever did business with. I have recently moved to Cornwall after living in Orleans for the last 18 years. For all those years, I was able to totally rely on these guys for my car repairs. Over the years, there has been a change-over of some of the staff but John was there from the start and was always available to answer all my question in terms that I could understand. I have referred several of my friends who like me, have been happy with this choice. Thank you for your great service but more importantly for being so trustworthy.

C Authier Apr 4, 2026

Speaking with many in Orleans, i've learned that they've got a well-earned reputation for honesty and integrity. They have repaired and serviced a variety of our vehicles for almost two decades - a 1993 Jeep, a 2003 BMW, a 2011 Ford SUV, a 2015 Honda sedan and a 2019 Odyssey minivan. Their knowledge and enthusiasm about vehicles of all kinds is incredible. They've evaluated several used vehicles for me before I either walked away due to their findings or bought with my eyes open and at a lower price as result. I've recommended them to friends, neighbours, and colleagues with consistently positive results.

S G Jul 7, 2020

Always great, friendly and professional service! Pricing is good as well! I highly recommend them!

Maurice Abel Dec 12, 2021

After a very frustrating experience with Toyota in Orléans, Precision Auto was a breath of fresh air. Toyota charged $260 per diagnostic and quoted over $2,300 for repairs, yet the issue remained unresolved after multiple visits and repeated diagnostic fees. I brought my Toyota Highlander to Precision Auto, and they identified the actual problem quickly and fixed it properly. The repair was completed within one day, the pricing was fair and transparent, and the vehicle has been running perfectly since. Precision Auto demonstrated efficiency, technical expertise, and genuine care for their customers, everything I did not experience elsewhere. I highly recommend Precision Auto to anyone looking for honest diagnostics, timely service, and quality repairs esp. if you live in Orleans

Edmund Ampeire Mar 3, 2026

⭐️⭐️⭐️⭐️⭐️ Best mechanic experience I’ve had in Orléans, Ottawa. Honest, professional, and truly exceptional service. I cannot say enough good things about John and his team at Precision Auto. After years of trying to find a trustworthy mechanic in Ottawa, a friend referred me here—and I’m incredibly glad they did. From the moment I contacted them, the customer service was outstanding. John kept communication open and honest the entire time through SMS, phone calls, and email. I dropped my car off at 8:30 AM and within a couple of hours he had already contacted me to explain exactly what they found. I’ve never experienced that level of responsiveness from an auto shop before. Once the issues were identified, everything was explained clearly and there was zero pressure about how to proceed. Their transparency and professionalism made it easy to trust them, so we told them to go ahead and take care of everything. What really stood out was how accommodating they were. John even provided a loaner car so I could pick up my daughter from school and get her to swimming safely while my vehicle was being repaired. Even more impressive, they completed all the repairs in less than 12 hours, which I honestly wasn’t expecting. When I picked up my car, everything was in perfect working order. John also walked me through the final invoice and provided a detailed list of everything that had been done—exactly as discussed earlier. Honest, professional, and truly customer-focused service. John and his team at Precision Auto set the standard for what an auto repair experience should be. If you’re looking for a reliable, honest mechanic in Orléans or anywhere in Ottawa, I highly recommend Precision Auto. I’ll definitely be bringing all of my vehicles here from now on.

Rob Dickens Mar 3, 2026

We have been using Precision Automotive since 2001. Our adult children now use them as well. John and the whole team have always been honest on diagnostic and costs. Their expertise is unmatched. Never been disappointed.

L S Mar 3, 2026

Excellent service! I went there for 60km maintenance/service work on my 2022 Kia Sportage. The local Kia dealer was recommending some (additional) items that I doubted were needed at that mileage and their prices were sometime 2X what my research indicated they should be. Precision Auto inspected the car and did the work items that were actually needed and at expected costs. The service manager John took the time to explain in great detail why certain items were needed. Highly recommended!

Ken Martin Mar 3, 2026

We’ve had nothing but great service here for years. We recommend them constantly to others. Always appreciate their ability to get us in , explain what’s wrong in a friendly and informative manner, and ensure everyone’s aligned before moving forward. They check in after to make sure all’s well, too. Big thanks to the whole team!

Jessica Boughen Feb 2, 2026

Professional service at a competitive cost but what sets them apart is client care, fast and complete assessment and follow-up to ensure satisfaction. Highly recomend!

Joanne G Feb 2, 2026

As always, had great and friendly service at NAPA AUTOPRO. They send a report, with pictures if relevant, as they're working in case you have any questions. And they get the job done quickly.

Madeline Weld May 5, 2025

Good communication and quality work go a long way, and they get 5 stars for both. John is great at keeping you informed and working with you.

Samantha Williamson Feb 2, 2026

These guys are awesome! I’ve had 3-4 vehicles repaired here and every time the service is unbeatable. John will call you to inform you what your vehicle needs and how much it will cost before work proceeds. Pictures are taken showing parts replaced and where problem is. 5 star!!!

Chris Macilroy Feb 2, 2026

I brought my car in because another garage told me the rear wiper motor needed to be replaced. After Matt A inspecting it, he explained that there was actually nothing wrong with the motor and no repair was needed. I really appreciate their honesty and professionalism, they could have easily done unnecessary work, but they didn’t. Customer service like this is hard to find. Highly recommended garage.

Abdi Abdalla Feb 2, 2026

The team helped me through a multi week process to get my car safetied. I was recommended to this shop by a friend, and I am not disappointed at all. The thoroughness and level of work done is amazing, and I will definitely be bringing my car back (hopefully not for a while) Thank you!

Matt Dzuba Jan 1, 2026

Been going here for years. No BS. Good communication. Great work.

Jonathan Jan 1, 2026

Excellent service from Precision Mechanic. The team was friendly, efficient, and flexible with scheduling. They clearly explained a few maintenance items that may be needed in the future and provided cost estimates, with no pressure at all. Everything felt honest and transparent, which I really appreciated. I’ll definitely be returning. Merci ✌🏼

Sylvia Bélisle Dufour Jan 1, 2026

Great experience. The dead battery was resolved. Will return

Dan Istead Jan 1, 2026

Precision Automotive fit me in the day after I called about a battery issue with my 2017 Subaru. They had the car all fixed up within a few hours complete with diagnostic phone call and pricing etc. Very pleased with the service. Thank you.

Louise Lewis-James Jan 1, 2026

Received excellent service. They helped repair my window quickly and effectively over the holidays and good communication. Would highly recommend.

Aviva Silburt Jan 1, 2026

I’ve been bringing my 2012 RAV4 here for some time now, and they consistently do a great job. You can tell they genuinely care about their work. They send a detailed link outlining what they recommend fixing versus what they believe is still okay, and include photos when applicable. I always recommend them to others and will definitely be returning for my future maintenance needs.

Sara Hayes Dec 12, 2025

I recently visited the NAPA AutoCare Center for a critical service package: a standard oil change and my seasonal winter tire installation. The team performed both services with excellent professionalism and efficiency.

Selina Doucette Dec 12, 2025

I went to this mechanic shop for the first time this week, and I genuinely don't have one bad thing to say. As a young female, I was nervous about being taken advantage of, however, I feel I was treated with nothing but equality and respect by this establishment. The customer service, communication, accommodation, as well as the speed with which they completed my repair was 10/10. I also do not feel I was overcharged, and that their pricing was very fair. I will absolutely be returning to this shop the next time I have an issue, and would recommend it to anyone who is looking for a mechanic.

Faith Jaques Nov 11, 2025

Precision Automotive is the 4th shop I've had my vehicle at in the last year, and they will be my only one going forward! Kirby, John & team were extremely thorough with my vehicle and helped diagnose issues that had been ongoing for over a year. The customer service was absolutely top notch and as a new resident in Ottawa, i'm really glad that I have found a good shop close to home.

Kirstie Gallant Nov 11, 2025

This will be my go to place from now on. No garage could take me to replace my tires which were completely shot. I got an appointment at Precision within the week. They sent me a report on what was good on my vehicle and what needed immediate attention, complete with photos. Needed tires, brakes, high beam replaced. They got the job done within only a few hours and I had my car back. My car drives like new now and it’s absolutely amazing! I am so impressed and would highly recommend this garage to anyone. The people I dealt with were friendly and John took time to explain things to me with no judgement. Just a great experience overall!

Lianne Lahaie Nov 11, 2025

Great first experience, fast and friendly service.

Eric D Nov 11, 2025

(Translated by Google) Great people, great service, even if quite busy. (Original) Great people, great services, even if quite busy. De suberbes gens et un superbe service, même s'ils sont très occupés

Pierre Doyle Nov 11, 2025

Exceptional, efficient and friendly service and would definitely recommend.

Joanne Richer Nov 11, 2025

Outstanding customer service and excellent services performed on my vehicle. Open and honest advice is why I choose to use Precision Automotive.

Cath Henderson Oct 10, 2025

There is a reason these guys have such a good reputation; They are honest and straightforward, do quality work and charge incredibly reasonable prices.

Tammy Skinner Oct 10, 2025

My experience with Precision Automotive was exceptionally great and rates 5 stars 🌟! The communication and assessment of my vehicle was thorough and honest, saving me time and headaches from what I believed was needed. I would strongly recommend their services and I will return for more services in the future. Thanks again ! GEOFF

Geoff Geoff Oct 10, 2025

My car wouldn't start so I got it towed to Precision Auto who diagnosed it and fixed it right up for me! They finished quicker than I had anticipated and price point was good. Will definitely go back to them again for service

Julie Walpole Oct 10, 2025

Hugo is kind, patient, and takes the time to thoroughly explain everything. It is clear that Hugo cares about his profession, and the customers. I trust Hugo wholeheartedly and I’m glad I can turn to Hugo and Precision Auto with all my questions and concerns.

Jess Cady Oct 10, 2025

Brought my E53 Wagon to have all the wheels replaced and an alignment. They did a great job and will bring it back again if it is needed in the future.

A Roz Sep 9, 2025

The difference with Precision to many other dealer / garage service departments is that they take the time to fully explain issues, possible explanations, and options -- and all in a friendly, personable way. Customers are treated as people first, not as the "next job" on a conveyor belt. They are thorough, honest, and personable, and definitely know their profession. Such a pleasure to be treated so courteously when "customer service" seems to be more than one can expect in most industries these days.

Antony Simpson Sep 9, 2025

Took my vehicle for a provincial safety inspection prior to selling it. The team was friendly and transparent with their communication, and always provided prompt updates when necessary.

Jeremy Salgo Sep 9, 2025

I was recommended to precision auto by my Neice and I have to say that my interactions with John has been amazing. He details what the problems are and explains the process and options to fixing them. I would strongly recommend this business and go see John . He’s a good mechanic 👍

hyacinth edwards May 5, 2025

Quick, efficient, and honest service. Brought it in just for inspection and they provided a list of suggestions on what I wanted fixed. Very professional throughout the repair process with reasonable service costs and a full detailed assessment of work done, not seen in other workshops. They even suggested to hold off on some repairs that may not be causing issues.

Ali Khan Aug 8, 2025

Took my Porsche Carrera 4S in for service. Photo's were sent to me showing the various defects. Parts were supplied and installed in a timely and very professional manner. I was always kept informed and up to date throughout the process. An overall great experience.

derek blur Aug 8, 2025

Efficient, fair and honest. Highly recommend this garage. I have never felt that they are "finding problems" and their prices are extremely fair. I've never had a situation where I found that their quote did not align with the industry standard for the region. Perfect example: we brought in our car for a routine check up, and they found the entire frame was no longer safe to drive. Instead of quoting us, they did their research and found the frame was actually recalled, and set us up to have it fixed for free at the dealership. They are also very fair and don't fear monger: they give you level headed advice on timing repairs.

M BT Aug 8, 2025

Great service! I was dealing with John and he was knowledgeable, friendly and kept me up to date on the work that was being done on my truck. Thank you very much

Kim Lefebvre Aug 8, 2025